1. What this policy covers
This policy explains how KLLabs handles information for Glow Grid, the Android puzzle game identified as app.glowgrid.game. It covers the offline solo release from version code 4 onward while these data practices remain unchanged, and this privacy-policy page. The app is intended for teens and adults aged 13 and older.
The current release has no account registration or sign-in, no advertising shown, no in-app purchases, and no online multiplayer. All included game content is free. Other Kindloom Labs website pages, accounts, resources and purchases are covered by the separate Kindloom Labs website privacy policy.
2. Information stored on your device
Glow Grid stores your campaign progress, stars, daily-challenge history and streak, XP, achievements, recent match history, paused puzzles, and settings on your device. Settings can include an optional nickname, color theme, symbol preference, sound and music volume, and vibration preference.
This information is used to run the game, resume puzzles and remember your choices. The current solo release does not send your gameplay results or local nickname to a KLLabs game server. It has no KLLabs account or cloud-save service. Music and fonts are bundled in the app; playing them does not require a streaming service.
App-controlled Android backup is disabled. Clearing local app data or uninstalling removes the local game data. Progress is not automatically transferred from the separate Glow Grid Test app.
3. App software and earlier test builds
The current Android release does not include Google Mobile Ads, Google User Messaging Platform, RevenueCat or Google Play Billing libraries. It contains no advertising, in-app purchasing, gameplay analytics or crash-reporting SDK. Core app lifecycle, music playback and optional vibration run locally on your device.
Glow Grid does not upload your nickname, progress, scores, settings or device identifiers to KLLabs or another company. The game does not require an internet connection or contact a game server. Opening the public policy website or an email app is your choice and is separate from local gameplay.
Earlier internal test builds, version codes 1 through 3, included Google advertising/consent and RevenueCat/Google Play Billing libraries with ad and purchase features disabled. Those libraries have been removed from version code 4. If you are still using an earlier test build, update to the current version. The provider privacy links below also cover those earlier test integrations.
Glow Grid does not ask for access to your contacts, microphone, camera, photos or precise location. No advertising identifier is requested. Optional vibration provides gameplay feedback without transmitting sensor data.
4. Policy website and support messages
This page is hosted on Kindloom Labs infrastructure provided by Vercel. When you load it, the hosting provider processes ordinary request information, such as IP address, browser information, requested URL and timestamps, to deliver and secure the page. This standalone policy page does not load analytics scripts, advertising pixels, external fonts or a sign-in form.
If you email support@kindloomlabs.com, we and our email service provider receive your email address and the information you choose to include. We use it to answer your request, troubleshoot problems and maintain support records. Please do not send passwords, full payment details or signing keys.
5. Retention, sharing and security
Local game data remains on your device until it is replaced by normal gameplay, cleared by you, or removed when the app is uninstalled. Daily and recent-history records may be limited by the game’s storage rules.
We retain support correspondence for as long as needed to handle your request and related security, dispute or legal obligations. Hosting and platform providers retain information under their own policies. These providers may process information in countries other than yours.
We use service providers to operate hosting, support and the app’s platform integrations. We do not sell your personal information. We may disclose information if required by law or reasonably necessary to protect users, prevent abuse or address a legal claim. No method of storage or transmission can be guaranteed completely secure.
6. Your choices and privacy requests
You can play without an account and can change music, effects and vibration in Settings. To clear local game information, return to Home, open Settings → Privacy & data, and choose Clear local data. Android’s app-storage controls or uninstalling also remove local game data. This does not delete information independently held by Google or another service provider.
Depending on your location, you may have rights to request access, correction, deletion or a copy of personal information we hold, or to object to certain processing. Email support@kindloomlabs.com to make a request. We cannot retrieve a local-only game save from a server, but can explain how to remove it from your device. You may also contact your local data-protection authority where applicable.
7. Children’s privacy
The solo app is designed and marketed for people aged 13 and older, and is not directed to children under 13. We do not knowingly solicit personal information from children under 13. If you believe a child has provided personal information to KLLabs, contact support@kindloomlabs.com so we can investigate and take appropriate action.
8. Changes and contact
We may update this policy when the app or its data practices change. The effective date on this page identifies the current version. Material changes will be explained through an appropriate notice.
Publisher: KLLabs. For app support and privacy questions, contact support@kindloomlabs.com.